I had a phonecall this evening.
Hello, yes, it's [Medical Equipment Supply Company]
It's about the bed we're due to collect tomorrow.
No, you're coming on Friday.
Ah yes, well, we'd like to come tomorrow instead.
No, the new bed doesn't come until Friday so you can't take the old one away until then.
Friday's tricky, we're very busy then, can we really not come tomorrow?
No, she needs her bed until the new one comes. We'll see you on Friday?
Well we will try to make it but we are very busy...